Jamey Edwards: Five Keys for Humanizing Healthcare

In this episode, we talk about telemedicine 3.0 and humanizing healthcare. We spoke with Jamey Edwards, the CEO and founder of Cloudbreak, a company delivering telemedicine solutions to hospitals across the US. Cloudbreak provides more than one million minutes of telemedicine consultation through over 75,000 encounters each month. Cloudbreak invests heavily in creating engaging experiences through their products, and it is clearly working. Their solutions are being used in over 700 hospitals, including two of the top 20 hospitals in the US (Cedars Sinai in Los Angeles, #11, and NYU Langone Medical Center, #19). To top it off, they are achieving 50% annual growth and have just joined Startup Health as a portfolio company.

Jamey is very concerned about physician burnout and the clinicians working at the coal face of healthcare delivery. As a result, he is highly focused on improving the healthcare environment for the people that work in it. In our discussion, Jamey shares how their work has been shaped through their collaboration with Nick Adkins (@nickisnpdx) and the #pinksocks movement, and the role of Peter Diamandis' Abundance 360 program had in framing Cloudbreak's approach. Jamey also shares his perspective on humanizing healthcare, and he tells us the 5 things that, in his view, are key to humanizing healthcare. Download the PDF using the link below.

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Today's Topics

  • How Jamey made the move from investment banking to running a successful health tech startup
  • How working with Nick Adkins (@nickisnpdx) has shaped the focus of Cloudbreak health
  • Why he was interested in joining Startup Health (@startuphealth) and what he thinks the future holds for the collaboration
  • Jamey's 5 keys to humanizing healthcare
  • How being a part of Peter Diamandis' Abundance 360 Community has helped him think exponentially
  • How providers are being affected by the changes in the healthcare sector

Lightning Round Answers

Q: What is a quote saying or phrase that motivates you?

A:Steve Jobs: “Life can be much broader, once you discover one simple fact, and that is that everything around you that you call life was made up by people that were no smarter than you. And you can change it, you can influence it, you can build your own things that other people can use. Once you learn that, you’ll never be the same again.”

Q: What advice do you have for others trying to innovate in healthcare?

A: Don’t give up. I feel like each one of us is starting to have an impact. Lets call healthcare this rusty wheel. We’ve greased that wheel with some capital (I think something like $4.5 billion of venture funding went into healthcare last year) and the wheel is starting to turn.

Q: What book do you recommend?

A: “The Breakthrough Company: How Everyday Companies Become Extraordinary Performers” by Keith McFarland

“The Hard Thing About Hard Things” by Ben Horowitz

Q: What technology, tool or app would you recommend, and why?

A: “I’ve been surprised at Twitter… I’ve discovered Twitter has been hugely valuable.”

Q: If I gave you $5 million to invest in healthcare today, where would you invest it?

A: Cloudbreak Health

Q: In appreciation of your time on the show, we make a donation to a charity of your choice. What charity have you selected?

A: The American Red Cross

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Dan Kendall
ABOUT THE AUTHOR

Dan Kendall studied engineering and found his passion in building businesses. His career in sales, marketing and product development has spanned two continents, and he works with clients around the world to overcome barriers and solve healthcare’s problems. Feel free to message him here and follow him on Twitter.


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